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Ĭount yourself enormously blessed that you’ve only encountered problems with EndNote recently! I’ve been suffering with this that or the other ‘buggy’ thing with EndNote ever since dealing with X5. If the above steps don’t help, please call or email our support team directly for live troubleshooting. Reopen EndNote, then Word, and try inserting into the blank document again. Rename the Normal.dotm file to AbNormal.dotm and close the window. Quit Word, and go to Users::Library:Application Support:Microsoft:Office:User Templates. However, when I’ve seen only a single function of CWYW failing when all else is working, the fault is often with a specific component of Word. –>If the crash DOES still occur, the fault is not with the library. Make sure your library is saved locally (not on Dropbox or another “cloud” location), and repair the library by following the steps here: >If it does NOT occur, there may be damage in your EndNote library. With this library open, make a new blank Word document and attempt to insert. Open the Sample library, which you can find in Applications:EndNote X7:Examples: Sample_Library_X7.enlx Please close your library by clicking on the red button, then go to File>Open Library in the EndNote program. Let’s do a little troubleshooting as a test. That definitely sounds unusual! I’m so sorry you’re running into this problem.